5 reasons why your university should use a CRM over spreadsheets

5 reasons why your university should use a CRM over spreadsheets
We are all familiar with Excel, and while spreadsheets have several great uses, rows and columns just aren't built for managing prospects or handling customer relations. How can a CRM help manage the process more effectively? Higher Education Customer Relationship Management (CRM) systems, unlike spreadsheets, have been specifically designed to manage student relationships and lead management by tracking communication, notes and tasks related to an individual. 
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My job in higher ed with Peggy van der Wallen, Quality Management at University of St. Gallen

My job in higher ed with Peggy van der Wallen, Quality Management at University of St. Gallen
 In order to keep her business school firmly at the forefront of business and management thinking, Peggy van der Wallen of the University of St. Gallen uses student voice to help improve processes, both academic and operational. We caught up with her recently to see how it's done
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My job in higher ed - George Yip, Imperial College London

My job in higher ed - George Yip, Imperial College London
George Yip, a professor at Imperial College London and former Dean of RSM, has had an illustrious career in academia, business and consulting. He is a champion of the ‘blended study’ teaching and learning method, and has implemented pioneering changes to the MBA programme that have resulted in higher rates of student engagement and retention.
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My job in higher ed: Wendy Purcell, Professor at Harvard University

My job in higher ed: Wendy Purcell, Professor at Harvard University
Wendy is Professor at Harvard’s T.H. Chan School of Public Health and formerly served as President and Vice-Chancellor of Plymouth University. She tells us about her research, what education means to her and the role artificial intelligence and virtual reality can play in learning.
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